REPORT: Social Accountability and citizen engagement – understanding poor service delivery in the Zimbabwean context

By Thembile Phute, Pact  Zimbabwe: Country Director/Chief of Party

The paper takes stock of citizens and CSOs interventions in the area of social accountability, looking at what is being done and the lessons learnt are. It also looks at the growing body of evidence from impact evaluation studies and results coming from social accountability interventions. The paper will look at how strengthening the oversight role of CSOs/CBOs and oversight bodies like Parliament at national level and councils at local level can be done despite the prevailing political situation.

Read the full report here: zimbabwe-context_sam